Personal information is important
Personal information includes any information or an opinion from which an individual’s identity is apparent or reasonably apparent. This includes information such as a person’s name, address, date of birth, and similar.
Life Education is committed to safeguarding personal privacy, particularly in relation to personal information collected from minors. It recognises that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, Life Education will only collect and use personal information as set out below. Life Education is committed to abiding by the Australian Privacy Principles (APPs), the Privacy Act 1988, and any other relevant privacy related law.
Collecting personal information
Life Education generally does not collect personal information through its website, other digital channels, or general business other than:
- if an individual wants to make a donation to Life Education (once off or recurring);
- if an individual voluntarily leaves personal information through a comment on Life Education’s website or other digital channels;
- if an individual contacts Life Education and voluntarily discloses their personal information;
- if individual registers to receive a recurring newsletter; or
- if an individual signs up for a competition.
Life Education will only collect voluntarily contributed personal information, and will never collect or monitor personal information about an individual without their consent. Life Education does not, in the ordinary course of its activities, collect personal information from minors under the age of 18. When it does it will, as far as reasonably possible, seek the permission of a parent or guardian for the collection, use, or disclosure of this information.
If Life Education knowingly receives information about an individual (or a child) from somewhere else, it will take reasonable steps to ensure that the individual (or the child’s parent or guardian) is aware that the personal information has been collected, and the circumstances of the collection.
It may not be possible or practical to know whether profiles interacting with Life Education’s digital channels are over 18.
Mobile application use
Life Education’s mobile applications do not knowingly collect, disclose, or use personal information, but may collect certain metadata information about the usage of the application, including but not limited to:
- the device’s operating system;
- how many times the applications have been downloaded;
- in which countries the applications were downloaded;
- on what dates the applications were downloaded; and
- usage reviews.
Life Education’s mobile applications do not permit in-app purchases, advertising or integration with social networks, or similar.
Cookies are principally used for internal purposes only, in order to:
- provide access to features and activities on our sites and applications;
- customise content and improve our sites and applications;
- conduct research and analysis to address the performance of our sites and applications; and
- generate anonymous reporting for use by Life Education.
Using and disclosing an individual’s personal information
If an individual consents to us collecting and using their personal information as specified above, it will be used for the following primary purposes:
- to provide information about service and/or special offers;
- to provide marketing and fundraising information, or promote a competition;
- to obtain opinions or comments about services; and
- to record statistical data for marketing analysis.
For the purpose described above, information may be shared with Life Education’s state organisations in Australia. Also, personal information may also be shared with other service providers, non-Life Education organisation or other like-minded organisations. If a user does not wish for their information to be shared, they can contact Life Education on 02 8262 4300 or via firstname.lastname@example.org.
If a child’s comments or competition entry is disclosed on our website or other digital channel, we will only use the child’s first name and school, and will always ask for prior parental consent.
Life Education may contact individuals using the information that was provided by those individuals in order to provide information that may be of interest about upgrades, new Life Education products, services, special offers, fundraising and general marketing information and other matters that may be of interest.
If an individual receives communications from Life Education which they do not wish to receive, they can unsubscribe using the links on the communication received, or remove their name from the database by contacting Life Education via email@example.com. Please allow 7 days for this request to be processed.
Individual’s right of access
Individuals have the right to review the information that may be recorded on the Life Education database. Information may be reviewed by contacting Life Education via firstname.lastname@example.org.
Changing and deleting the information we have about users
Information contained on the database may be amended by contacting Life Education via email@example.com. In the same way, a request may be made to delete personal information and all reasonable steps to delete the information will be made, except where it is required for legal reasons. Deletion of information may result in Life Education being unable to provide certain services.
Storage and security of personal information
Life Education will endeavour to take all reasonable steps to keep secure any personal information recorded, and to keep this information accurate and up to date. The information is stored on secure servers that are protected in controlled facilities. Life Education employees and data processors are obliged to respect the confidentiality of any personal information held by Life Education. However, security of communications over the Internet cannot be guaranteed, and therefore absolute assurance that information will be secure at all times cannot be given. We take all reasonable steps to protect the information in our systems from misuse, interference, loss, and any unauthorised access, modification or disclosure, however Life Education will not be held responsible for events arising from unauthorised access to personal information.
If Life Education no longer requires an individual’s personal information it will take all reasonable steps to destroy or de-identify the information if required by law.
Links to other web sites, third party links, and third party comments
The Life Education website sometimes provides links to third party websites. Other Life Education digital channels may contain links or comments posted by third party channel users. Third party linked sites are not under the control of Life Education, and Life Education is not responsible for the conduct or content of those third party sites. Life Education takes reasonable steps to monitor its digital channels, and third party links, but cannot provide absolute assurance as to the quality or content of those sites or comments. Please contact Life Education if you have a particular concern.
Complaints about privacy
If a user is dissatisfied with how Life Education has dealt with their personal information, or they have a complaint about Life Education’s compliance with the Privacy Act, Life Education may be contacted at firstname.lastname@example.org. Life Education will acknowledge the complaint within seven days, and provide a decision on the complaint within 30 days.
If a user is dissatisfied with Life Education’s response they may make a complaint to the Privacy Commissioner who can be contacted either at oaic.gov.au, or by telephone on 1300 363 992.
Changes in our policy
Life Education is constantly reviewing all of our polices and attempt to keep up to date. Technology is constantly changing, as is the law.
As a consequence we may change this policy from time to time or as the need arises. We will post any changes to this policy on our website. We will not inform you personally of changes to the policy.
A user may request this policy in an alternate form by telephoning us on 02 8262 4300 or by writing to Life Education at email@example.com.
This policy was last updated on 28 March 2016.