Personal information is important
Personal information includes any information or an opinion from which an individual’s identity is apparent or reasonably apparent. This includes information such as a person’s name, address, date of birth, and similar.
Life Ed is committed to abiding by the Australian Privacy Principles (APPs), the Privacy Act 1988 (Cth), and other applicable privacy laws.
What personal information do we collect?
The nature of Life Ed’s services and products is that we generally do not collect personal information through our website, other digital channels, or general business. We may however collect personal information in the following circumstances:
|Your general personal information
|We may collect your contact information and personal details in circumstancesincluding when you register to receive our newsletter, sign up to a competition, wish to make a donation to Life Ed, or otherwise get in contact with us. For example: your name, address, age or date of birth, contact number and email address.
|If you make a donation to Life Ed or make a purchase from us, we may collect payment information from you.
|Information collected for recruitment purposes
|When you apply for a job or volunteering position with us we may collect certain information from you (including your name, contact details, working history and relevant records checks) from any recruitment consultant, your previous employers and others who may be able to provide information to us to assist in our decision on whether or not to make you an offer of employment or engage you under a contract.
|Additional information you provide
|This includes information you provide to us through customer surveys, directly through our website or indirectly through your use of our website or mobile application or digital channels. In more limited circumstances, we may collect your story and/or image with your consent.
|Information collected by cookies
Life Ed may collect personal information from minors under the age of 18. When it does it will, as far as reasonably possible, seek the permission of a parent or guardian for the collection, use, or disclosure of this information.
How do we use and disclose your personal information?
We may collect, hold, use and disclose your personal information for the following purposes:
|To enable you to access and use our website and services.
|To obtain opinions or comments about services, and improve and manage our services and your experience.
|Contact you when we need to tell you something important about the services and/or special offers, or your information.
|Marketing and promotions
|To provide marketing and fundraising information, or promote a competition.
|Comply with laws, and assist government or law enforcement agencies where we are required and authorised to do so.
|Consider your employment application.
Life Ed may share the above information for the purposes described above with:
• our employees;
• third party suppliers and service providers (including providers for the operation of our websites, mobile applications or in connection with providing our products and services to you);
• professional advisers and agents;
• payment systems operators (e.g., when receiving card payments for donations);
• our sponsors or promoters of any competition that we conduct via our services;
• specific third parties authorised by you to receive information held by us;
• other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law; and
• Life Ed’s state and local organisations in Australia.
If a user does not wish for their information to be shared, they can contact Life Ed on 02 8262 4300 or via firstname.lastname@example.org.
Mobile application use
The metadata collected may include:
• the device’s operating system;
• how many times the applications have been downloaded;
• in which countries the applications were downloaded;
• on what dates the applications were downloaded; and
• usage reviews.
Life Ed may also collect personal information if you create or log in to a mobile application account.
Life Ed’s mobile applications do not permit in-app purchases, advertising or integration with social networks, or similar.
Cookies are principally used for internal purposes only, in order to:
• provide access to features and activities on our sites and applications;
• customise content and improve our sites and applications;
• conduct research and analysis to address the performance of our sites and applications; and
• generate anonymous reporting for use by Life Ed.
Life Ed may contact individuals using the information that was provided by those individuals in order to provide information that may be of interest about upgrades, new Life Ed products, services, special offers, fundraising and general marketing information and other matters that may be of interest.
If an individual receives communications from Life Ed which they do not wish to receive, they can unsubscribe using the links on the communication received, or remove their name from the database by contacting Life Ed via email@example.com. Please allow 7 days for this request to be processed.
We may also market our services to you generally – including via social media, advertising through our website or through third party websites and other digital or non-digital platforms. We’ll always do this in accordance with our legal requirements.
Changing and deleting the information we have about users
Information contained on the database may be amended by contacting Life Ed via firstname.lastname@example.org. In the same way, a request may be made to delete personal information and all reasonable steps to delete the information will be made, except where it is required for legal reasons. Deletion of information may result in Life Ed being unable to provide certain services.
Storage and security of personal information
We store all personal information in Australia, and in accordance with all applicable laws. Life Ed will endeavour to take all reasonable steps to keep secure any personal information recorded, and to keep this information accurate and up to date. The information is stored on secure servers that are protected in controlled facilities. Life Ed employees and data processors are obliged to respect the confidentiality of any personal information held by Life Ed. However, security of communications over the Internet cannot be guaranteed, and therefore absolute assurance that information will be secure at all times cannot be given. We take all reasonable steps to protect the information in our systems from misuse, interference, loss, and any unauthorised access, modification or disclosure.
Links to other web sites, third party links, and third party comments
The Life Ed website sometimes provides links to third party websites. Other Life Ed digital channels may contain links or comments posted by third party channel users. Third party linked sites are not under the control of Life Ed, and Life Ed is not responsible for the conduct or content of those third party sites. Life Ed takes reasonable steps to monitor its digital channels, and third party links, but is not responsible for the quality or content of those sites or comments. Please contact Life Ed if you have a particular concern.
Rights in relation to personal information
You have rights in relation to your personal information. You can contact us to exercise any of your rights in relation to your information.
Here are the things you can do in relation to your information:
|If you are dissatisfied with how Life Ed has dealt with your personal information, or you have a complaint about Life Ed’s compliance with the Privacy Act, Life Ed may be contacted at email@example.com. Life Ed will acknowledge your complaint within seven days, and provide a decision on the complaint within 30 days. If a user is dissatisfied with Life Ed’s response they may make a complaint to the Privacy Commissioner who can be contacted either at oaic.gov.au, or by telephone on 1300 363 992.
|You may request a copy of the personal information held by Life Ed. Information may be reviewed by contacting Life Ed via firstname.lastname@example.org.
|You may request that your information be corrected or updated by contacting Life Ed via email@example.com. In the same way, a request may be made to delete personal information and all reasonable steps to delete the information will be made, except where it is required for legal reasons. Deletion of information may result in Life Ed being unable to provide certain services.
Changes in our policy
Life Ed is constantly reviewing all of our polices and attempt to keep up to date. Technology is constantly changing, as is the law.
As a consequence, we may change this policy from time to time or as the need arises. We will post any changes to this policy on our website. We will not inform you personally of changes to the policy and you should therefore check our website regularly to ensure you are aware of our current policy.
A user may request this policy in an alternate form by telephoning us on 02 8262 4300 or by writing to Life Ed at firstname.lastname@example.org.
Find out more
You can find out more about the various privacy laws and other rules, regulations and standards we’ve
mentioned in this policy by visiting the website of the Office of the Australian Information Commissioner.